Refund Policy

Last updated: [20.1.2024]

Thank you for shopping at Konsensus Network. We appreciate your business and hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our refund policy.

Refunds

All returns must be postmarked within seven days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. To return an item, please email customer service at shop@konsensus.network to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the address written in the back of your package.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refund Process

After receiving your return and inspecting the condition of your item, we will process your return
or exchange. Please allow at least seven days from the receipt of your item to process your return
or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been
processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to
arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at: shop@konsensus.network